Quality Assurance Policy Statement

FELISON TECH. & GENERAL SERVICES LIMITED is service – oriented in operation. Therefore, it is the objective of management to ensure that QUALITY is given first-rate priority in all our services to our clients. This will bolster clients ’ confidence, generate more jobs and hence promote organizational growth and workers ’ welfare. In order to achieve this objective, Management has formulated the following guidelines for efficient and effective quality assurance policy, its enforcement and control.

1. The overall company activities, products and services and operations shall be concentrated on meeting and satisfying the quality standards and requirements of our clients.

2. Our quality standards shall compete favourably in the open market situation.

3. Our operations, services and products must always meet the relevant codes of practice, statutory regulations, requirement and international standard codes.

4. Adequate and proper control measures for continuous improvement on our services, products and operations shall always be put in place.

5. Quality deviations and variations caused by tool wear, defective or obsolete equipment and substandard materials shall be effectively checked by adequate performance indicators and review standards in accordance with the rules and regulations of the standard organization of Nigeria for us to achieve success in our organizational objectives, it is essential that all employees must be involved. In this regard, there shall be a continuous re-orientation of the work staff towards quality assurance in work methods, procedures and processes.

6. Internal Auditors are to ensure compliance with set standards, procedures and processes: external auditors shall enforce compliance by sub-contractor.

7. It is the Company management policy in order to reduce wastage and ensure profitability, quality assurance planning shall start at the pre-contract phases through to the completion stages.

8. Training and Instructions are imperative for all staff so as to implement quality assurance. All our employees are normally given three months training on quality control as soon as they are engaged.

9. The implementation of our quality assurance policy, quality control and guideline are the responsibility of every level of management in Felison Tech. & General Services limited

10. Line management shall highlight result of implementing quality assurance policy; results are to be displayed employing performance indicators.

11. Management shall appoint a small unit on her behalf to play a supporting role in designing and setting up quality control system.

Signed: Felix Ejoh (B.Sc. Mgt)

Managing Director/CEO

 

 

QUALITY CONTROL AND ASSURANCE PROGRAMME

Quality Control Guidelines for Engineering Services, Project Design/Maintenance and General Contracts.

A. This programme establishes a consistent system to effectively carry out the execution of Mechanical Projects and services; Electrical Engineering; Welding; Civil and Building Engineering; Construction; Maintenance; transportation and Logistics Services; Procurement services and General Contracts.

A.1 A pre-tender meeting is usually attended for the purpose of obtaining and confirming scope of the project and the client ’ s perspective of the job. This meeting is attended by either the Project Engineer or any other Executive or relevant officer and the quantity Surveyor or quality assurance officer as the case may be. Decision taking in order to achieve the scope of the job is firmly kept to the company so as to meet the required standards.

A.2.1 The project execution planning and methods/procedures are then tailored towards achieving the client ’ s specifications, drawing and general quality.

A.2.2 The project is then executed to client ’ s specifications and in accordance with the Quality Assurance Policy of Felison Tech. & General Services limited.

A.2.3 Relevant codes of Practice, Statutory regulations/requirements; international standard codes/regulations (Viz ISO, IEC, IEE, DIN, NEMA, NEC, OSHIA, BSS, ANSI, UL, AMCA, etc. are highlighted and complied with by Felison Tech. & General Services limited

A.3 A project-monitoring scheme is put in place throughout the duration of the project. The Project engineer/manager writes report about Quality of jobs or services rendered to clients.

A.4 Periodic in-house project review and appraisal meetings shall be held at 30%, 60% and 90% project completion phases. Weekly meetings of sectional heads to review work progress against projected targets, inter-discipline, and to set targets for the next week period, shall always be held.

A.5 Client ’ s guidelines and comments, the use and application of relevant standard and codes, shall form the basis for project execution, review and appraisal.

A.6 Felison Tech. & General Services limited shall always and willingly incorporate into its quality Policies any positive and progressive suggestions from client to enhance the overall quality and standard of job and or services being rendered.

A.7 Project Completion stages shall be checked and certified by disciplined Engineers or relevant official of the company. This shall be crosschecked by an engineer or another consultant who is not part of the project being checked. This document shall state the specification for the project, the applicable / applied codes and standard of references used. A copy of this document shall be sent to either the Managing director or any other official of executive relevant to take action in his place for review and approval. The approved document shall bear the signature of the Project Engineer or Official in charge. A copy each of this document shall be distributed to the Project Manager or Engineer in-charge, Clients ’ Project Engineer or representative and the project file. This procedure shall be employed and maintained for all stages of completion till the final stage to ensure harmony and quality assurance in all our operations.

A.8 If any major changes are made in the course of the project execution, such changes shall be updated and effected on the relevant drawing and initialed by appointed representative of both parties. Once such changes in the job scope is approved Felison Tech. & General Services limited shall adhere to those changes on the job scope and perform accordingly.

A.9 As may be required by the client, the Project Engineer or manager of Felison Tech. & General Services limited shall attend any project review meeting called by client and any decision reached in such a meeting shall be communicated to all staff of the company.

B. QUALITY CONTROL AUDIT In addition to the process controls enumerated earlier, Felison Tech. & General Services limited carries out an Audit of all its activities. Audits of the Quality Control System, its processes and procedures are audited to ensure true compliance by staff, and to determine whether various elements of the system are effective in achieving the objectives. In the course of the quality Control Audit, if there is any variance in quality, management shall immediately set up a panel to find out why and corrective measures stimulated accordingly to correct it.

C. DOCUMENT CONTROL Only authorized personnel (Project Engineer or Manager and CEO) shall issue documents to clients – such documents shall be stamped with the company ’ s official stamps or initialed by the person issuing only such document of the company, clients shall honour only document bearing the initials of the authorized personnel and or seal of the company. The head of department is to make quarterly review of documents with the aim of removing and destroying any out of use or obsolete documents. He shall also verify that the quality and location of the documents are properly recorded. Felison Tech. & General Services limited keeps a contract file for all its clients who do business with the company. It is the company ’ s policy to always give its client up-to-date reports on the level of jobs executed so far as may be requested by the clients.

D. STOCK CONTROL An awareness of stock control method is one of the company ’ s Quality Control Policies. The Pivotal concern of Felison Tech. & General Services limited is to ensure that stock is well preserved, that it is of an economic quality and price and that stock is available as and when required.

The functions of our Stock Controller shall include:

D.1 Safeguard stock against deterioration, loss damage or misuse. Especially where the unit of stock is small, greater security shall be exerted to guard against pilfering and misappropriation.

D.2 Keeping stock at optimum economic levels to avoid losses due to overstocking or under stocking. D.3 Maintaining up-to-date and proper book-keeping methods for all type of stock, its movements, pricing and use of the stock. Facilities for taking a physical stock check at short time periods shall be provided.

E. CONCLUSION Felison Tech. & General Services limited Quality Assurance Policy and Control Guidelines which ensures that our clients are served with high standard goods, products, services and projects, which have been checked, tested and confirmed to meet the specified standard. Our numerous customers have lent credence to this by their continual patronage We know that our Quality Assurance Policy and Control guidelines will meet your demand or requirement.

Logistics Capability

The company orders and or supplies are sometimes transported by third party contractors who are regularly monitored and ensured that the safety policy of our client is respected.

Procedure for Non-conformity

1. A system is put in place that ensures work in progress and or material supplied are checked where appropriate and rectified whenever non conformity are detected

2. The system also ensure that customers are formally notified of corrective actions taken from complaints

3. There are regular analysis of bench marking carried out to identify areas requiring corrective action

Operating Methods and Procedures 

1. There are written procedures to describe procurement controls. So that purchased materials meets requirements

2. Also materials test or certification and quality data packages are reviewed for completeness and compliance to purchase order

3. In addition, to method and procedures enumerated earlier, Felison Tech. & General Services limited personnel who perform critical activities are given appropriate training as to equip them in their work performance.

4. Also written inspection, testing instruction that include characteristics to be inspected, frequency of inspection, method and tools to be used, standard of approval, rejection and disposition are also available for use.

5. There are documented work instructions that are clear, complete and regularly reviewed for all appropriate operations and or purchases.